Refunds & rescheduling
When deposits and session fees can be refunded, partially credited, or retained for Edge Connect training.
Scope
This policy applies to Candlestick Pattern Mastery workshops, private pattern coaching, and morning chart clinics booked with Edge Connect. It does not cover goods we do not sell, subscription products, or third-party courses.
Workshop deposits and balances
A deposit of AUD $300 holds a workshop place. The balance is due fourteen days before the first session day.
- Full refund of deposit and any balance paid if you cancel in writing more than fourteen days before day one, or if we cancel the intake.
- Partial refund (50% of fees paid) if you cancel between fourteen and seven days before day one.
- No refund for cancellations within seven days of day one, or for no-shows, except where Australian Consumer Law requires otherwise or we agree a credit for documented emergency.
Private coaching
Four-hour coaching blocks may be rescheduled once without fee if you give at least forty-eight hours’ notice. Cancellations inside forty-eight hours forfeit 50% of the block fee. After a session has started, fees for completed hours are non-refundable; unused prepaid hours may be credited for ninety days.
Morning chart clinics
Clinic seats paid in full are refundable if you cancel at least twenty-four hours before the start time. Later cancellations and no-shows are non-refundable. We may offer a seat at a later clinic at our discretion.
Work already started and materials
Once a workshop day has begun, that day’s fee portion is non-refundable. Printed workbooks issued to you remain yours; we do not reclaim them for a refund. Digital packs already emailed are non-refundable as standalone items.
Rescheduling by Edge Connect
If we must move a date, you may transfer to the new date or receive a full refund of fees paid for the affected booking.
How to request a refund
Email info@edge-connect.digital with your name, session type, and booking date. Phone notices to (02) 6719 1971 should be followed by email so we have a written record. Approved refunds are returned to the original payment method within ten business days.
Exceptions
Compassionate exceptions for serious illness or bereavement may be considered with documentation. Credits, if offered, expire after six months.